Terms & Conditions.

1. Acceptance of Terms

By accessing or using the Jamo Media website (jamomedia.com), or by engaging Jamo Media for any services, you agree to be bound by these Terms and Conditions. If you do not agree, please do not use our website or services.

These Terms and Conditions apply to all visitors, clients, and users of our website and services, and should be read alongside our Privacy Policy, which forms part of our overall agreement with you.

2. About Jamo Media

Jamo Media is a performance marketing agency based in Sandton, Johannesburg, South Africa. We specialise in Google Advertising, Social Advertising, Microsoft Advertising, Web Development for businesses of all sizes.

Business address: Hyde Park, Sandton
Email: info@jamomedia.com
Phone: 066 383 5374

3. Our Services

Jamo Media provides the following core services:

• Google Advertising — campaign strategy, setup, management, and reporting across Google's advertising network
• Social Advertising — paid campaigns across Meta (Facebook and Instagram), LinkedIn, and related social platforms
• Microsoft Advertising — campaign management on Bing, Microsoft Edge, Yahoo and partner networks
• Web Development — design and development of websites, landing pages, and digital assets

The specific scope of services for each client will be agreed upon in writing prior to commencement of work, either through a formal proposal, service agreement, or written confirmation via email.

4. Client Engagement

All engagements begin with a discovery process to understand your business, goals, and budget. Before work commences, we will provide a written outline of the agreed scope, deliverables, timeline, and fees.

By approving a proposal, signing a service agreement, or providing written confirmation to proceed, you confirm that you have read and accepted these Terms and Conditions and authorise Jamo Media to commence work on your behalf.

Any changes to the agreed scope must be submitted in writing and may result in a revised timeline or additional fees. These will always be communicated to you and agreed upon before implementation.

5. Payment Terms

Payment terms are outlined in each client's individual proposal or service agreement. In general:

• Invoices are issued monthly or as agreed per the specific engagement
• Payment is due within 7 days of invoice date unless otherwise agreed in writing
• Late payments may incur interest at a rate of 2% per month on the outstanding balance
• Ad spend paid directly to advertising platforms (Google, Meta, Microsoft, and others) is separate from Jamo Media's management fees and remains the client's sole responsibility
• Jamo Media reserves the right to pause or suspend active campaigns if payment is not received within the agreed timeframe

6. Intellectual Property

Work created for clients: Upon full payment of all outstanding fees, ownership of deliverables created specifically for you — such as website files, ad copy, and creative assets — transfers to you. Jamo Media retains the right to reference completed work in our portfolio and marketing materials unless you request otherwise in writing.

Jamo Media's existing IP: All tools, methodologies, templates, frameworks, and proprietary processes developed by Jamo Media remain our sole property and are not transferred to clients as part of any engagement.

Third-party assets: Where third-party stock images, fonts, plugins, or software are used in your project, usage rights are subject to the relevant third-party licences. Jamo Media will notify you of any third-party licences that require your attention.

Website content: All content on jamomedia.com — including text, images, logos, and design — is the property of Jamo Media and may not be reproduced, copied, or distributed without our express written permission.

7. Client Obligations

To enable Jamo Media to deliver our services effectively, clients agree to:

• Provide accurate, complete, and up-to-date information relevant to your business and campaigns
• Grant Jamo Media the necessary access to advertising accounts, analytics platforms, and website systems required to perform the agreed services
• Review and provide feedback on deliverables within the timeframes agreed in your engagement
• Ensure that any content, products, or services being advertised comply with applicable laws and the advertising policies of the relevant platforms
• Promptly notify Jamo Media of any material changes to your business that may affect active campaigns

Jamo Media will not be held responsible for delays or underperformance resulting from a client's failure to meet these obligations.

8. Performance & Results

While Jamo Media applies professional expertise, data-driven strategy, and genuine effort to every campaign, we cannot guarantee specific results. Digital advertising performance is subject to many factors outside our direct control, including:

• Market conditions and competitive landscape
• Platform algorithm changes by Google, Meta, Microsoft, or other networks
• The quality and conversion rate of the client's own website or landing pages
• Budget levels and market seasonality
• Changes in consumer behaviour

Jamo Media commits to transparent reporting, honest communication, and continuous optimisation — and will always act in your best interest with the aim of improving performance over time.

9. Confidentiality

Both parties agree to treat as confidential any sensitive business information shared during the course of the engagement. This includes but is not limited to business strategies, campaign performance data, pricing, financial information, and client details.

This obligation of confidentiality does not apply to information that is publicly available, already known to the receiving party, or required to be disclosed by law.

Confidentiality obligations survive the termination of the engagement for a period of 2 years.

10. Limitation of Liability

To the fullest extent permitted by South African law, Jamo Media's total liability to any client for any claim arising from our services shall not exceed the total fees paid by that client in the three months preceding the claim.

Jamo Media is not liable for:

• Indirect, incidental, or consequential losses, including lost profits or revenue
• Losses arising from platform policy changes, account suspensions, or algorithm updates outside our control
• Any loss or damage arising from inaccurate or incomplete information provided by the client
• Third-party actions, including platform outages or advertising network decisions

11. Termination

Either party may terminate a service engagement by giving 30 days' written notice, unless the client's individual agreement specifies otherwise.

Jamo Media reserves the right to terminate an engagement immediately and without notice if:

• Payment remains overdue after reasonable follow-up
• A client requests activity that is unlawful, fraudulent, or in breach of platform advertising policies
• A client's conduct is abusive, threatening, or otherwise unacceptable

Upon termination, all outstanding fees become immediately payable. Where reasonable and practical, Jamo Media will assist in transitioning your accounts and campaigns upon termination.

12. Website Use

By using jamomedia.com, you agree to:

• Use the website for lawful purposes only
• Not attempt to gain unauthorised access to any part of our website or systems
• Not use our website to transmit harmful, misleading, or offensive content

We reserve the right to restrict access to our website at any time without notice. While we aim to keep jamomedia.com accurate and available, we do not warrant that it will be uninterrupted, error-free, or free from viruses.

13. Governing Law

These Terms and Conditions are governed by and construed in accordance with the laws of the Republic of South Africa. Any disputes arising from these terms or your engagement with Jamo Media shall be subject to the exclusive jurisdiction of the South African courts.

We will always seek to resolve disputes amicably and in good faith before resorting to formal legal proceedings.

14. Contact

If you have any questions about these Terms and Conditions, please contact us:

• Email: info@jamomedia.com
• Phone: 066 383 5374
• Address: Hyde Park, Sandton